Interpersonal Skills

Identify ways of creating a powerful introduction and become that charismatic person that just has a way with others.

8-9 hours Study Time, 4 Weeks Online Access, 0.9 CEU's
R999.00
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What you will learn

    • Interpersonal Skills Course Lessons Access (1 Month)
    • Course eBook
    • Templates and exercises Toolkit Section)
    • Quick Reference sheet
    • Online Certification Exam

Identify ways of creating a powerful introduction and become that charismatic person that just has a way with others.

The Interpersonal Skills eCourse will help you work towards being that unforgettable person by providing you with communication skills and negotiation techniques. You will also learn how to:

  • Interpret and identify the difference between hearing and listening.
  • Recognise and apply ways to improve the verbal skills of asking questions and communicating with power.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Recognise how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.

 

  • KEY OUTCOMES

    1. Recognize and apply ways to improve the verbal skills of asking questions and communicating with power
    2. Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
    3. Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name
    4. Recognize how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
    5. Apply tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
    6. Identify and apply tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive

  • COURSE INFO

    How long will it take to complete this eCourse ?

    • The eCourse material will take 8-9 hours to complete. There are 20 multiple choice exam questions administered online that will take up to an additional 1 hour to complete.

    Technical Requirements (Computer)

    • A computer with Microsoft Windows operating system (98, NT, 2000, XP, Vista, or Windows 7) or Mac OS X (10.5 Leopard or higher).
    • A computer with Microsoft Office 2000 or higher.
    • A high speed internet connection and a web browser (Firefox is highly recommended as there are incompatibility issues with Internet Explorer).
    • Adobe Reader (free software).

  • CERTIFICATION

    Candidates are required to complete an online multiple choice exam with a pass mark of at least 80%

  • FAQ

    Q: How does eLearning work with The Leadership Centre?

    A: You will receive login details to access the course material online through The Leadership Centre eLearning portal. You can download the eBook and course templates to read in your own time.

    Q: What are the advantages of eLearning?

    A: You can study anywhere and in your own time without the limitation of a classroom environment. eLearning is increasing in popularity because it is such a convenient way to learn. It is a cost effective option and the eBook is self-explanatory to make sure you can apply the tools you are learning.

    Q: Will I receive an international certification?

    A: Yes. The Leadership Centre is accredited through IACET (International Association for Continuing Education and Training). Your Certification will be recognised globally.

Metropolitan Health is extremely satisfied with the level of service and professionalism of TLC Global and The Leadership Centre and would highly recommend them to any other organisation who is adopting Lean Six Sigma process improvement.

-- Gavin Thompson | Head of process improvement, Metropolitan Health
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