Customer Service

Provide a better service to your customers and improve yourself in the process.

8-9 hours Study Time, 4 Weeks Online Access, 

What you will learn

    • Customer Service Course Lessons Access (1 Month)
    • Course eBook
    • Templates and exercises (Toolkit Section)
    • Quick Reference sheets
    • Online Certification Exam

Provide a better service to your customers and improve yourself in the process.

The Customer Service eCourse will provide you with the skills that you can use to provide the best service to any customer you interact with, whether they are an internal or external customer. Not only will you be able to differentiate between internal and external customers, you will also learn how to:

  • Recognise how your attitude affects customer service.
  • Identify your customers’ needs.
  • Express outstanding customer service over the phone.
  • Manage difficult customers.


    1. Define what customer service means in relation to all your customers, both internal and external
    2. Recognise how your attitude affects customer service
    3. Identify your customers
    4. Express outstanding customer service over the phone
    5. Connect with customers through online tools
    6. Manage difficult customers


    How long will it take to complete this eCourse ?

    • This eCourse will take 8-9 hours to complete. There are 20 multiple choice exam questions administered online that will take up to an additional 1 hour to complete.

    Technical Requirements (Computer)

    • A computer with Microsoft Windows operating system (98, NT, 2000, XP, Vista, or Windows 7) or Mac OS X (10.5 Leopard or higher).
    • A computer with Microsoft Office 2000 or higher.
    • A high speed internet connection and a web browser (Firefox is highly recommended


    Candidates are required to complete an online multiple choice exam with a pass mark of at least 80%

  • FAQ

    Q: How does eLearning work with The Leadership Centre?

    A: You will receive login details to access the course material online through The Leadership Centre eLearning portal. You can download the eBook and course templates to read in your own time.

    Q: What are the advantages of eLearning?

    A: You can study anywhere and in your own time without the limitation of a classroom environment. eLearning is increasing in popularity because it is such a convenient way to learn. It is a cost effective option and the eBook is self-explanatory to make sure you can apply the tools you are learning.

    Q: Will I receive an international certification?

    A: Yes. The Leadership Centre is accredited through IACET (International Association for Continuing Education and Training). Your Certification will be recognised globally.

I really enjoyed The Leadership Centre's Lean Six Sigma Black Belt course. It has formed a building block and a corner stone for my career. I found the journey challenging and exciting at the same time. TLC Team I salute you guys, this was the best experience I have ever had.

-- Justice Makhetha | Production Foreman, Private
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