Basic Business Skills

8-9 hours Study Time Per Course,12 Weeks Online Access, 2.6 CEU's. Price is inclusive of 15% VAT for ZAR payments

What you will learn

    • Telephone Etiquette course lessons access (1 Month)
    • Business Writing course lesson access (1 Month)
    • Time Management course lesson access (1 Month)
    • Course eBook per course
    • Templates and exercises
    • Quick Reference sheet
    • Online Certification Exam

This Business Skills course is an essential learning program for service industry or support services employees who need to develop their customer service skills, business writing and telephone etiquette. In addition this workshop offers a choice of basic and advanced Microsoft Word or Excel skills to make employees more productive. To help learners take their services to the next level they will also learn time management and problem solving skills to improve their own workplace and the service they offer their customers.

This program offers the perfect blend of theory and workplace application with practical projects for every skill so they will develop themselves and improve their productivity and customer experience.


    Pre-reading and Introduction

    • Assess your basic business skills
    • Define your personal goals for the workshop

    Grammar and Etiquette for Writing and Speaking to Customers

    • Practise business writing
    • Practise email writing
    • Practise telephone responses

    Business Report Writing

    • Write a business report

    Time Management

    • Demonstrate time management
    • Organise your time (Diary session)
    • Describe different ways to deal with lateness and tardiness


    You are required to complete an online multiple choice exam for each course with a pass mark of at least 80%

I really enjoyed The Leadership Centre's Lean Six Sigma Black Belt course. It has formed a building block and a corner stone for my career. I found the journey challenging and exciting at the same time. TLC Team I salute you guys, this was the best experience I have ever had.

-- Justice Makhetha | Production Foreman, Private
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