The Emerging Leader

•  3 days experiential classroom training
•  Practical application
•  Course manual
•  Attendance Certificate

•  Define your customer’s needs (internal and external customer)
•  Identify your personality profile and the importance of adapting your leadership style to suit your followers
•  Describe and apply techniques used to communicate skillfully
•  Apply the principles of time management
•  Develop vision, goals and values for your team
•  Facilitate effective meetings to achieve desired outcomes
•  Determine the elements of achieving a World-Class culture (focused improvements, 8 types of waste, 5S)
•  Describe and apply the stages of the PDCA model (Plan, Do, Check, Act)
•  Apply problem solving techniques
•  Define motivation and identify ways to motivate your team and achieve your teams vision/objective/mission
•  Discuss and apply the principles of delegation

FUTURE

• List the characteristics of a World-Class Organisation
• Discuss your Mission & Vision (Who we are? and Where are we going?)
• Identify your external and internal customer needs
• Describe the 3 P’s model (Purpose, Process, People)
• Apply the system factors to drive change
• Develop your vision, goals and values for your team
• Develop goal alignment strategy (GRPR model)
• Interpret your DiSC profile

LEADERSHIP

• Highlight the role of Emotional Intelligence (EQ) in leadership
• Describe and apply techniques used to communicate skillfully
• Apply the principles of time management (Diary Session)
• Identify the stages of teams (forming, storming, norming, performing)
• Facilitate effective meetings to achieve desired outcom

ACTION

• Identify the elements of achieving a World-Class culture (focused improvements, 8 types of waste, 5S)
• Describe and apply the stages of the PDCA model (Plan, Do, Check, Act)
• Apply the A3 problem solving technique
• Apply root cause analysis techniques (5Whys, Brainstorming and Fishbone)
• Identify the importance of applying Visual Management (VM) and devise an action plan to improve your current VM and metrics in place

MOTIVATION

• Define and apply motivation theories to motivate teams (Maslow’s hierarchy of needs)
• Create a reward and recognition system using balance of consequences
• Practice giving effective feedback (performance appraisals)

EDGE

• Use decision making techniques to make effective team decisions
• Interpret your own conflict style
• Illustrate how to manage conflict using the TKI conflict tool
• Discuss and apply the principles of delegation

There are 3 options for certification:

Basic Certification (Level 2):

Complete all eLearning lessons and quizzes and passed each phase of the exam with a minimum of 80%

Advanced Certification (Level 4):

Complete all eLearning content, pass all assignments, pass each phase of the online exam with 80% and complete one workplace improvement project