The Conscious Leader

• Define your customer’s needs (internal and external)
• Identify your personality profile (DiSC)
• Highlight the role of emotional intelligence
• Apply principles of time management
• Facilitate effective meetings to achieve desired outcomes
• Define and apply motivation theories to motivate teams
• Illustrate how to manage conflict using TKI

•  5 days experiential classroom training
• 3 personal coaching sessions
• Personal assessments (DiSC and TKI)
• 360 feedback
• Attendance Certificate

FUTURE

• List the characteristics of a World-Class Organisation
• Discuss your Mission & Vision (Who we are? and Where are we going?)
• Identify your external and internal customer needs
• Describe the 3 P’s model (Purpose, Process, People)
• Apply the system factors to drive change
• Develop your vision, goals and values for your team
• Develop goal alignment strategy (GRPR model)
• Interpret your DiSC profile

LEADERSHIP

• Highlight the role of Emotional Intelligence (EQ) in leadership
• Describe and apply techniques used to communicate skillfully
• Apply the principles of time management (Diary Session)
• Identify the stages of teams (forming, storming, norming, performing)
• Facilitate effective meetings to achieve desired outcom

ACTION

• Identify the elements of achieving a World-Class culture (focused improvements, 8 types of waste, 5S)
• Describe and apply the stages of the PDCA model (Plan, Do, Check, Act)
• Apply the A3 problem solving technique
• Apply root cause analysis techniques (5Whys, Brainstorming and Fishbone)
• Identify the importance of applying Visual Management (VM) and devise an action plan to improve your current VM and metrics in place

MOTIVATION

• Define and apply motivation theories to motivate teams (Maslow’s hierarchy of needs)
• Create a reward and recognition system using balance of consequences
• Practice giving effective feedback (performance appraisals)

EDGE

• Use decision making techniques to make effective team decisions
• Interpret your own conflict style
• Illustrate how to manage conflict using the TKI conflict tool
• Discuss and apply the principles of delegation

There are 2 options for certification:

Basic Certification (Level 2):

Attend 5 days of classroom training and pass the online exam with a minimum of 80%

Advanced Certification (Level 4):

Attend 5 days of classroom training and pass the online exam with a minimum of 80% and complete one workplace leadership project